By imagining a prosperous and sustainable future alongside customers and realizing it with IT, we strive to be a company that “continues to be chosen” by society.

As exemplified by extreme weather across the world, pandemics, international conflicts, energy conversion and the promotion of LGBTQ+, environments around society are changing in an unprecedented manner. As a result, people’s sense of values is about to change drastically. With the broader reach of SDGs as a turning point, sustainability has become an irreplaceable value to society. The same importance of its initiatives applies to companies.

Based on our philosophy of “Using information technology to create new value and contribute to the creation of an enriched future society,” we have consistently strived to contribute to society through customers’ business with technological abilities as our strength, close partnerships with customers and a tenaciousness to never give up since the establishment of our company. At the same time, we have promoted original CSR activities in consideration of the environment, compliance, governance, etc. to respond to trust from society.
To further proceed with these initiatives and contribute to solving social issues through business activities, we established a Sustainability Policy in April 2023. This policy serves as a guideline to conducting activities as a sustainable company towards solving social issues to realize a prosperous and sustainable society. We set four key themes, that is to say, important stakeholders for such activities, customers, employees and business partners plus society, which represent connections among people, including ourselves. By establishing commitments and initiatives unique to our company for each theme, we incorporate a viewpoint of sustainability in management strategies, thereby aiming to realize a sustainable society.

Sustainability Promotion Team

For sustainability initiatives, an approach of back-casting that starts with defining a desirable future and then working backwards to identify solutions is required. By openly looking towards not only the inside but also the outside, we define a desirable future and contribute to solving social issues in order to move towards that future. In this society undergoing rapid changes, we aim to put such initiatives into practice with each and every stakeholder.
Based on our philosophy of “Using information technology to create new value and contribute to the creation of an enriched future society,” we strive to be a company that “continues to be chosen” by society while putting our sustainability initiatives into practice.

Director and Executive Officer
Masaya Nishizawa

Policy Content

  1. 01 Links with customers

    We fully understand that links with customers have led to MSE’s current differentiation factors and strengths. Looking back on our history, there have been numerous examples of developments by literally working as one with customers.
    I believe that such an accumulation of experiences has led to our advantages that are not often seen with competitors such as, “Thinking from customers’ standpoints,” “Thinking in-depth by understanding customers’ products/services/business” and “Partially assuming customers’ roles.”
    As what we create is directly related to customers’ products and services, it can be safely said that “We have enriched consumers’ lives through our customers’ products and services,” and “Through our regular business, we have contributed to society.” It is our sincere desire that we maintain and develop relationships with customers, thereby contributing to our business growth and the creation of a prosperous future society.

  2. 02 Links with employees

    Links with employees enable the mutual growth of the company and said employees. The software we provide is created by employees who are humans, despite current trends in automation, etc.
    A clear distinction can be made from companies where machines make goods or offer services. A phrase that is often used, “People are all that matters,” is not just rhetoric but literally applies to our company. We can certainly say that employees are our only assets. With this belief, the company is determined to cherish employees and improve their job satisfaction.

  3. 03 Links with business partners

    It is not an exaggeration to say that the links with our business partners are essential for the success of our projects. Projects will be successful only when members from different companies aim toward goals, act together and cooperate with each other, beyond the relationship of a supplier and customer. This is something I firmly believe. As per the expression, “in the same boat,” we make a promise to our business partners that we approach them as kindred spirits who work together towards a common goal. I believe we will have further opportunities to cooperate with companies that possess certain strengths we do not have. I earnestly aim to share thoughts with them and co-create a prosperous future society.

  4. 04 Links with society

    I believe that links with society are deeply imprinted in our DNA. As the phrase used by Mr. Konosuke Matsushita, “public entity,” illustrates, it can be said that we are entrusted with employees and other precious management resources by society, and are thus responsible to take advantage of them in appropriate and effective ways and conduct healthy corporate management. As we have been able to overcome enormous difficulties, thanks to the philosophy that the reason for being of our company is to contribute to society, we are determined to continually contribute to society as a “public entity.”

Main efforts・Goal item

quality management

NTT DATA MSE works to provide high-quality solutions that satisfy our customers while also working to establish development standards and improve processes.

Establishment of development standards

NTT DATA MSE sees the provision of solutions that please our customers as the goal of all our activities. Based on our ISO15504 certification, we define each individual development activity as a process in order to assure the satisfaction of our customers by working night and day to establish development standards that ensure the stabilization of our development processes.

Development standards V model

Process improvement

All activities of the organization exist for the purpose of creating solutions that we provide to our customers. Changes that occur within customers and within the social environment require that our processes constantly change. We also possess the universal corporate mind that change is required in order to achieve constant improvements to quality. While maintaining the balance between these concepts, we work continuously to improve our processes. As part of our efforts to provide a sense of security to our customers, we will continue with activities aimed certifications based on evaluations by external organizations (1996/ISO9001 [Cloud Solutions Business Division, Mobile Platform Business Division, CMM Level 3).

Environmental Conservation Activities

About our environmental commitment

Today, the world is facing a major shift toward global environmental conservation and how a corporation approaches environmental issues has become a major factor in how the value of a corporation is evaluated. As members of the NTT DATA Group, every employee at NTT DATA MSE maintains a solid awareness of the company’s role towards and the importance of global environmental conservation. Through our software development, we work to promote energy and resource conservation in all business segments as we look to contribute to the realization of a recycling-based society and coexistence with the global environment.

Environmental Policy

NTT DATA MSE Corporation strives to realize a “Smart Life Community,” which is a convenient lifestyle that easily connects anything anytime, anywhere via the provision of IoT service solutions. We recognize the importance of environmental conservation and the prevention of pollution and through the following activities, aim for “coexistence between business activities and global environment protection” and accomplish our corporate responsibility.

  1. (1)

    For individual domains from system design to development and maintenance, we aim to improve environmental conservation through environmental contributions from our main business, the promotion of energy and resource saving, reduction of waste, etc.

  2. (2)

    We make efforts to continuously improve the environment and prevent pollution.

  3. (3)

    We comply with all environment-related laws and regulations as well as other requirements that we have agreed to.

  4. (4)

    To accomplish this policy, on the basis of requirements by laws and regulations in addition to environmental aspects we own, we will annually establish environmental objectives and goals, to be reviewed on a regular basis.

  5. (5)

    We will implement and maintain this policy with the environmental management system while making it universally known by all employees, on-site resident vendors and contractors to request their understanding and cooperation.

  6. (6)

    This policy will be openly disclosed to the public.

June, 2023
Masaya Nishizawa
Board Director


As a framework for promoting environment conservation activities, we established an environment management system. And in September 2002, we obtained certification.

Scope of application
Scope of site: Head Office (3-1-9 Shinyokohama, Kohoku-ku, Yokohama-shi, Kanagawa, Japan)
Registered scope of business: Software development and maintenance of equipment and its application systems in the field of communications, audio, video, information and control
Scope of subjects: Head Office employees, on-site resident vendors and temporary employees

*ISO14001: Environment management system standards defined by the ISO (International Standards Organization) aimed at the continuous reduction of environmental burden.

Environmental conservation activities

As per corporate-wide environmental targets, we are engaged in the following initiatives.

  1. (1)

    Conduct activities within our main business that contribute to environmental conservation.

  2. (2)

    Efficient use of electricity in order to prevent global warming.

  3. (3)

    Reduce paper usage in order to protect forest resources.

Enlightenment activities

Our company promotes company-wide environmental activities and works toward the continued improvement of environmental performance. We proactively conduct informational and enlightenment activities to increase awareness among employees regarding the importance of the environment and work to create a corporate culture in which all employees work together toward environmental policies.
Newly hired and mid-career recruits receive environmental education as a part of their employment training and each individual work site uses workplace reviews and meetings as an opportunity to conduct education about general environmental activities as well as training on how to separate waste to be discarded.
Furthermore, as a part of community environmental conservation activities, we regularly partake in road-side cleaning activities.

information security

The NTT DATA Group achieves promotes group-wide secure knowledge distribution based on the establishment of both “ensuring information security” and “the proactive utilization and sharing of information.
” The Group also works to establish information security governance.

Information security

Our company embraces these fundamental management guidelines as we strive to earn the satisfaction and trust of our customers through by providing superior technology, products, and services.

  1. 1.

    Information Security Structure
    In each organization, an information security responsibility system is established and appropriate management is achieved through the establishment and implementation of specific regulations.

  2. 2.

    Information Asset Management
    The handling of information is clarified and managed appropriately based on importance and risk level to ensure information security.
    With the three elements of confidentiality, veracity, and availability, we prioritize confidentiality based on the fact that we handle information from both customers and suppliers.

  3. 3.

    Education and training
    We continuously conduct education and training concerning information security for all executives and employees, and work toward increased awareness and the enforcement of information security regulations. Persons in violation of regulations are dealt with severely, including the possibility of termination.

  4. 4.

    Products and services that provide a piece of mind
    We give due consideration to the information security of our customers and work to provide products and services that our customers can feel comfortable using.

  5. 5.

    Legal compliance and continued improvements
    In addition to compliance with relevant laws and other regulations, we work toward continued improvements to information security to match changes in the business environment.

June, 2023
CISO Masaya Nishizawa


On January 15, 2010, our company obtained ISO27001 certification, the international standard for information security management systems (ISMS). Moving forward, we will continue to position information security as one of our core management strategies and work toward the continued improvement of our information security.

About certification acquisition

  • Certification registration date:January 15, 2010
  • Certification No. :4666844

Compliance Efforts

Through our daily corporate activities, we work to build trust-based relationships with society.

Compliance initiatives at NTT DATA MSE
CRO Masaya Nishizawa

As a member of the NTT DATA Group, our company strives to be a corporation that is trusted by society.
In addition to our corporate code of ethics, our initiatives to achieve our corporate social responsibility (CSR) and basic principles for legal compliance are based on regulations outlined for the entire NTT DATA Group.
Through the daily corporate activities of each employee, we work to build trust-based relationships with society.

NTT DATA Group Code of Ethics

The NTT DATA Group currently develops its business in many countries and regions around the world and operates in business environments with diverse cultures and business customs.
To meet social responsibilities as a company that places an importance on ethics and deliver excellent services to customers around the world even in this complex environment with unprecedentedly drastic changes, we have adopted the NTT DATA Group Code of Ethics to serve as a guide for our business activities, regardless of the country or region involved.
The Code of Ethics indicates the NTT DATA Group’s attitude for taking on social challenges in recent years, which include sustainability and human rights, in addition to important ideas pertaining to ethics and compliance to be referenced in business activities.
It is our unyielding determination to conduct business activities in a fully ethical and responsible manner, and we firmly believe that daily actions by individuals that meet this idea lead to earning trust from people.
By understanding and acting in accordance with this Code of Ethics as a member of the NTT DATA Group, we put forth every effort towards being a trusted corporate group.

Fundamental Stance Concerning Corporate Ethics

  • Principles

    Strive to be a trusted corporate group.

  • For customers

    Provide high-quality services.

  • To our shareholders

    Conduct transparent management.

  • Against competitors

    Conduct fair and free competition.

  • To contractors

    Conduct transactions on equal standing.

  • To government organizations

    Maintain healthy relationships.

  • To society

    Fulfill our responsibilities as a positive corporate citizen.

  • For the environment

    Promote environmentally-conscious business activities.

  • For employees and collaborators

    Respect individual traits and personalities.

Declaration of
Health Management

We are actively engaged in various health-related initiatives as part of corporate management. We believe that promoting the good health of our employees enhances their motivation and productivity, which in turn leads to the company’s growth and development.
We will not only contribute to society through our business operations, but also create an environment where our employees can continue to work in good mental and physical health, and where they and their families can enjoy a healthy lifestyle.Representative Director and President Toshi Fujiwara

Structure for promoting health and productivity management (H&PM)


H&PM Strategy Map

H&PM Strategy Map

Key initiatives

  • Improving the screening of employees with health issues and follow-ups

    Improving screening with health survey forms (once to twice a year)

    Follow-up skills improvements of public health nurses and nurses via training

  • Promotion of measures to improvement health literacy

    Delivery of lectures by occupational health physicians on disease prevention

    Self-care education on mental health by public health nurses

  • Enhancement of screening assistance measures with a focus on early disease detection

    Expansion of targeted Items to ‘12 Items recommended by our occupational health doctors and medical institutions‘

    Increase of grant amount upper limit to ‘yearly: 10,000 yen per person‘

About indicators of health and productivity management